Date: February 3, 2020
Closing Date: February 10, 2020
Full time: Monday-Fridays 8:00am-4:30pm
Location: Crystal
Duties and Responsibilities
- Responsible for all assigned patient services representative staff’s scheduling including vacations.
- Assists in the orientation and training of staff, along with providing Clinic Operations Manager with performance feedback at annual review and ongoing basis.
- Responsible for the daily financial deposit.
- Answer and screen incoming calls, patient inquiries and relays messages so that calls are handled in an efficient and timely manner.
- Schedule office appointments for providers, lab and outside providers
- Acknowledge and greets patients as they arrive with a warm greeting and a smile. Monitors patient wait time and keep in contact with medical support staff to keep patients informed if provider is running behind.
- Address credit issues as directed by the financial policy.
- Assists in entering payments when patients are paying the day of service.
- Completes patient chart prep as needed. Making sure to get yearly updates with current signatures.
- Responsible for updating patient information, verifying patient insurance and entering new patients in computer.
- Maintains confidentiality by keeping all patient and medical information seen and heard in the strictest confidence.
- May assist in scheduling interpreters as needed.
- Assumes responsibility for all daily provider schedules, including all patient notifications.
Job Qualifications
- High School diploma
- Minimum of 2-4 years of medical office experience
- Knowledge of Medical Terminology preferred
- Excellent communication/listening/customer service skills
- Willing to work in a fast paced environment
- Computer knowledge to use scheduling software and Microsoft Suite
- Ability to travel between three sites locally.
Contact: Please send current resume to erinp@nwfpc.com